AirBnB has developed several internal mechanisms to address the concerns of both the hosts and the guests. Any problem should be quickly resolved in a fair manner. Important policies are posted online for everyone’s guidance. For example, those who would like to cancel a reservation can refer to the policies to learn about the penalties and procedures. In some cases, it is possible to get a full refund within a limited period. In others, only a 50% refund can be expected until a week prior to check-in. It is best to read about the guidelines even prior to booking to eliminate surprises later on.
Contacting the Host
Guests who want to clarify things or make internal arrangements with the host can send them a message through the app. Most will reply right away which should ease the mind. In fact, the readiness to respond to messages is often used by guests as a gauge when choosing where to go. It is possible to ask questions that have not yet been answered in the description and the reviews. Most will be more than willing to accommodate simple requests. Other add-ons might require additional fees due to their nature. Discuss the matter to find a suitable solution.
Hosts may also use the messaging system to give updates to their expected guests. Should there be any changes, they will make sure that these are communicated properly. For example, bad weather may have damaged certain parts of the house and repairs may take longer than first expected. A different room may be offered as an alternative, and so on. Almost everything can be resolved to the satisfaction of both parties if they are open to different solutions and willing to make compromises. The system can also be used to alert guests of belongings that were left behind. These could still be recovered if immediate action is taken.
AirBnb Corporate Contact
Sometimes the issues are with AirBnB itself. The host has limited powers to intervene in certain matters. In this case, a direct conversation with company representatives would be necessary. They have email addresses for urgent concerns but these tend to be flooded with messages. For same day action, it would be best to call them using their toll-free numbers. They have a hotline in every country exactly for this purpose. Due to the volume of calls, people might have to wait for half an hour or more to get a hold of a representative during peak times. However, they will act quickly to address the concern once they learn about it.