Bug tracking and bug reporting are two of the most critical parts of any bug management strategy. If you have a bug in your software, the bug must get reported to be fixed. But how do you know if an issue is actually a bug? What should you do with bugs once they are identified? And what about all those other annoying things like crashes, freezes, or glitches – are they bugs too? In this blog post, we will discuss five keys to better bug tracking and reporting.
Establish clear criteria for identifying bugs
Having a clear bug definition is essential for bug tracking. It should be specific to the software and describe what needs to occur for it to be considered a bug that must get reported.
Identify bug patterns
Bug reports are often full of duplicates, so establishing clear criteria can help you identify if multiple bugs are actually just one bug or several variations on the same bug. For example, crashes may always occur after an app loads specific data from disk – this would allow you to establish that these crashes all stem from the same underlying issue rather than treating each crash as its own bug (which wastes resources). Establishing which issues fall under known bugs helps improve your ability to find solutions quickly too.
Create a simple system for logging issues
Another great way to track bug reports is to use an issue or bug tracking system. This can streamline the process and ensure that you don’t miss anything when investigating bugs (or adding too much information). A bug tracking software like Bugherd allows users to take screenshots, record video of what’s happening on their screen, assign priorities for issues, and more – making it easy to find out which problems need immediate attention and which ones do not.
Bug reporting must be clear.
Crashes should include a stack trace whenever possible to make finding solutions faster. When submitting bug reports with detailed steps for reproducing crashes or other errors, always provide context surrounding how they came about; this could help reduce duplication as well by ensuring that only one bug report exists even if the bug is encountered in different ways.
To conclude, many bug tracking tools are available to choose from, but not every solution offers all of these essential features. If you’re looking into bug reporting or bug tracking software for your business, be sure to check out ones that offer a full range of functionality.
