Small businesses can manage a small number of mails without any extra help. Simple, popular and free to use email systems are sufficient for basic mail management. However, managing mails becomes difficult once you start receiving hundreds or thousands of mails. Additionally, if you are looking for other features to combine with your business mail setup, you need a dedicated mail tracking system. You may want to combine your parcel delivery system with the mail setup. In that case, you will need a program that has special features to manage shipments and customer services.
Mail Management
You will receive all types of mails in the course of your business operations. Most of the mails will be from the customers but you will also receive mails from your employees, suppliers, distributors, contractors and other business partners. All such mails must be received properly, verified for security risks and spams, and then replied. In the first step, you have to confirm to the sender that you have received the mail. The software will do this automatically. In the next step, you have to read the mail and gather required information from different sources. In the last step, you have to reply the mail. A mail may have a longer lifecycle if its recipient sends further mails for clarification or some other issue. You will need a mail management program that can handle all these steps efficiently and provide all mail related analytics data.
Package Tracking System
Your customers want to track their packages online. You have to provide this facility if you sell products online. From the time a product is ordered by you to the time it is delivered to the customer, there are several steps involved in the product selling process. A package tracker software lets you access all package related information at one place. The same information can be shared with the recipients of the packages. Just scan the QR code and all information related to the package will be integrated in the package tracking software. It improves shipment and delivery efficiency.
Service Request Module
You will receive different types of service requests if you sell products or services. People call for product information, installation, repair, replacement, return, booking, claim and general maintenance. Take help of a mail tracking system to manage customer service mails, notifications, replies and other activities.
A mail tracker makes it easy to track and manage all your mails. Several mail management processes can be automated, eliminating the need to employ a large number of employees to manage the mails. You can use a dedicated onsite mail tracking program or a cloud based solution that works on monthly subscription model.
