DO YOU HAVE A BUSINESS THAT DEPENDS ON GETTING NEW OR MAINTAINING OLD CLIENTS VIA INCOMING TELEPHONE CALLS?
EVEN THE MOST SPEEDY AND EFFICIENT SWITCHBOARD OPERATOR CANNOT ANSWER MORE THAN WHAT CAN AND WILL COME IN DAILY!
WITH THE INFLUX OF SO MANY DIFFERENT PEOPLE INTO SMALLER AREAS AND OPENING SIMILAR BUSINESSES YOU CAN LOSE A CLIENT BY NOT ANSWERING A CALL, AND IT COULD BE A BIG ONE TOO.
So now how do you solve a problem which you cannot have control over especially if it is because your business is so successful and the lines stay busy and or you only work office hours but clients expect you to be available twenty-four hours a day seven days a week?
The best and easiest solution is to have a professional Business Voicemail Recording!
And what may you ask is this?
Well, it is a voice message left on your Business Voicemail Recording for when a call is not answered within a certain amount of rings and a message will be automatically played to the caller.
Some will ask you to hold further, others will ask to call back or even out you on hold with music or sales messages or marketing advice relating to the company.
Having a voice message isn’t just your secretary saying “sorry we not in so please call back later” etc.
No. a real professional message should always have at least the following if you would like to maintain and get new clients:
- CLEAR AND CONCISE VOICE: The person who’s voice will be recorded for the voice message should be either done by professional voice-over artists or if your secretary or switchboard operator is very eloquent in her speech.
The person’s voice should be clear enough to be heard over most background noise but to the point and no long and boring stories that can cause a client to cut the call down before the message is done and “goodbye to a possible big client”
- SHORT BUT INFORMATIVE: The message should be very short to keep the caller’s attention but with enough information not to make the person more confused than anything else.
- EMERGENCY DETAILS: If you have an emergency department that handles after hour calls and this is one of those calls either set your voicemail recording to transfer the call to the emergency department via the IVR system of or at least tell them the number “CLEARLY’
SO NOW YOU CAN SEE THE MAJOR IMPORTANCE OF THE MESSAGE IS.
